Expert advice & support: 0115 648 2674

Free Delivery Over £75 (excl. vat) on Plastic Items Over £150 (excl. vat) on Heavy Items

Parcel force are experiencing some major delays with deliveries. We are still sending out on a 24 hour service, however, please allow 3-4 days for delivery.

Contact Us

1 Step 1

Send us a message

Fill out our contact form and we will do our best to respond within 24 hours.

reCaptcha v3
keyboard_arrow_leftPrevious
Nextkeyboard_arrow_right
Delivery Info Guides Contact Reviews

FAQ (Frequently Asked Questions)

There is no minimum order value but there are delivery charges for items/totals under a certain value.

Light items incur a delivery charge of £12.95 if order is below £90. Heavy Items incur a £54 Delivery Charge as they must be delivered on a pallet.

Yes. Products can be returned unless it’s a bespoke or made to order product. Please view our Returns Policy

Products are subject to a thorough checking process before being dispatched to ensure no faulty or defective items are sent.

All products listed on PolyChannel.co.uk are certified to EN1433 regulation and are CE certified.

All material will be delivered by a courier such as Parcelforce ,UPS or by a haulage company either part of a pallet network organisation or private haulier depending on location.

If a special vehicle is required for delivery please contact us.

All of our composite/plastic products are normally shipping in a well packaged cardboard box via UPS. All polymer concrete products and heavy goods are securely fastened to a pallet.

All goods must be checked and signed for upon delivery. If there are any damages, they must be signed for as damaged. Signing ‘Unchecked ‘ will not count as a signature.

If there are any damaged goods, please contact us at operations@polychannel.co.uk or Call us on 0115 648 2674 and we will rectify any issues.

If you need any technical information then no problem. We have a team of channel drainage experts always willing to help.

Please feel free to get in touch with us:

Email: operations@polychannel.co.uk

or phone us on 0115 648 2674

We can deliver to anywhere in mainland UK, including Scotland & Ireland.

Aswell as the Channel Isles (Guernsey, Jersey)

You can get your materials delivered to a different address from your payment card address, and on site deliveries are fine.

Orders placed before 10am will more than likely be dispatched the same day, depending on stock availability. For urgent orders please get in touch.

Yes

Our website is only a selection of what we have and we will refresh the website regularly with new products. If you need a different size, depth, load class or even product please contact us on

operations@polychannel.co.uk

or Call us on 0115 648 2674 with your enquiries.