Please be aware our last day to order your items to ensure they arrive before Christmas is Wednesday 20th December 2023.
This means that any orders placed after Wednesday the 20th will not be processed/ delivered until after Christmas when our office re-opens on Tuesday 2nd December. Sorry for any inconvenience caused.
We appreciate your understanding and commitment to planning ahead for a smoother and more enjoyable holiday season. Thank you for choosing our services, and we look forward to serving you with excellence.
We can deliver to any location in the mainland UK as long as you have a valid postcode. Delivery to Select Scottish Postcodes as well as Scottish Highlands, the Isle of Man, Jersey, and Guernsey will incur additional charges shown at the checkout.
Delivery charges will apply to orders under a certain value and be shown at checkout before placing the order.
Plastic/Composite orders under £75.00 + VAT will incur a £10.80 +VAT delivery charge.
Delivery on Plastic/Composite orders over £75.00 + VAT is FREE and will be applied at the checkout.
Plastic/Composite with Galvanised Paveslot grating orders under £150.00 + VAT will incur a £10.80 +VAT delivery charge.
Delivery on Plastic/Composite with Galvanised Paveslot Grating orders over £150.00 + VAT is FREE and will be applied at the checkout.
Polymer Concrete orders under £150.00 + VAT will incur a £45.00 + VAT charge.
Delivery on Polymer Concrete orders over £150.00 + VAT are FREE and will be applied at the checkout.
All carriage paid orders apply to deliveries in the mainland UK only. Delivery to Select Scottish Postcodes as well as Scottish Highlands, the Isle of Man, Jersey, and Guernsey will incur additional charges shown at the checkout.
Haulage companies are experiencing extremely high demand levels at the moment due to circumstances out of our control. This may cause temporary delays in certain deliveries.
We do currently offer next-day dispatch on all qualifying orders. However due to the current climate in the UK and other recent issues with haulage companies. We cannot guarantee that an order placed on the next day will arrive on time. We apologies in advance for any inconvenience this may cause.
All our deliveries will be made between the hours of 8.00 am and 6.00 pm Monday to Friday.
We are unable to confirm a delivery time on standard deliveries.
If your delivery address is restricted by the access we must be notified prior to delivery.
Our transport partners consider restricted access as:
Being unable to park due to yellow lines, red routes, low bridges, narrow lanes, uneven roads, steep hills, maneuvering issues, or any other issues where the vehicle can not offload in a timely manner. Contact must be made to email@example.com prior to delivery for any of that issues. Failure to do so with result in re-delivery and additional charges.
Once you have received your delivery you are responsible for the receiving and counting of the material. All material must be signed if the carrier or delivery drivers require it. All material must be signed for by the customer or a designated third party authorised by the paying customer.
Do not sign for damaged goods or any delivery notes as ‘unchecked’ this will be taken as being received in good condition. Any damages or shortages must be reported to us by email to firstname.lastname@example.org within two working days. We recommend that you wait until you receive your delivery before starting site preparations. PolyChannel cannot accept responsibility for any late deliveries or non-deliveries due to adverse weather conditions or circumstances beyond our control. PolyChannel does not have any liability for any failure of delivery material or any delay by any event that is beyond our control.